RETURNS & EXCHANGES
Before you make the decision to return, feel free to reach out to us by email for an e-cigarette consultation and we will do our best to help you out with any concerns or questions.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
If you wish to return a product, please contact us at firstname.lastname@example.org and we will be pleased to provide you with a full or partial refund based on the product’s condition when returned to us, and subject to the other terms and conditions.
Before returning any product or proceeding to initiate a product return, please review the following return/refund terms and conditions below, which set out the different refund and return details.
45-Day Warranty, DOA, Wrong Item Claims
Most products (unless specifically stated otherwise), carry an implied, industry-standard 45-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that doesn’t fall into the designed use of the product as intended by the manufacturer. The 45-Day warranty begins on the product is delivered.
Scratches/Discoloration are considered normal wear and tear and is not covered under the warranty.
**Please inspect all items received in the package. We will NOT be able to exchange incorrect items that are used/opened
We allow returns on unused/unopened merchandise within 7 days from the delivery date. You can send back the item (s) to us to receive a refund equal to the total amount paid, minus the 15% restocking fee and shipping cost. If you cancel your order before it’s shipped, NO restocking fee will be applied. Missing/Broken items MUST be reported within 72 hours from the delivery date. We have the right to refuse returns/refunds if our policy is not followed.
Repackage the item including all of its contents (manual, pieces box, etc). Make sure everything must be returned as it was sent to you. Poor packaging of the merchandise could result in the refusal of the return.
Contact kpekpe by email for requesting a return label. We require the order number for returns/exchanges.
Indicate return/replacement of the item
Ship item (s) back to us.
Refunds are applied to the original payment used.
Refunds can take up to 4-5 business days after processing.
Please note – We will not process returns or exchanges if instructions are not followed